If your organisation uses a Single Sign-on connection, you can sign in to Dialog with your organisation account. To do this, click on 'Log in with your organisation account'. Then you enter your organisation e-mail address, and you will be redirected to your account.
Do you get a notification that you can't log in? Please take following steps:
To find out why logging in with your organisation account doesn’t work, you need to check which e-mail address is set up in your organisation account. This e-mail address must correspond to the e-mail address known in Dialog. If you don't know how to find out what your e-mail address is? Please consult your ICT support team or the Dialog contact person within your organisation.
If needed, you or your Dialog contact person can notify us by sending a message/ticket to the Dialog support team.
Please include the following information when applicable:
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- The email address that has been generated for your organisation account
- What exactly is not working with the SSO:
- You try to log in via the Dialog login page, but you are not redirected to the company SSO page.
- You have been forwarded to the company SSO page, but logging in there is not successful.
- You have logged in via the company-SSO page, but are not shown the correct Dialog screen.
- Does this only happen to one person, or several people in the organisation?
- What are the users/email addresses where the SSO does not work?
- Please attach screenshots (of the entire screen) when possible.
You can then send this specific information to the Dialog support team in a ticket (click here).
We will try to help you as quickly as possible.