As a manager, you have access to the engagement results for your team(s). You can find the results by clicking on ‘Team’ at the top navigation bar and then selecting ‘Engagement’ on the left. Here you’ll find a dashboard where you can view the results for each survey. In this article, we explain how to interpret this dashboard and analyse the results.
The results are always displayed anonymously. In this article, you can read about how anonymity is ensured in Dialog.
Interpreting scores
The scores in the dashboard range from 0 to 100, and you can interpret these scores as a report mark. So a 76 is a 7.6 and a 63 is a 6.3. Scores may be coloured green or red. All scores below 65 are shown in red. Not because this is a failing mark, but because it allows you to quickly identify the themes or questions where the most improvement can be made.
The eNPS score is calculated differently and ranges from -100 to +100. A negative eNPS is shown in red and a positive eNPS is shown in green. In this article you can read how the eNPS is calculated.
Total score
At the top of the dashboard, you’ll see the total score for your survey.
- Total score: this shows the average score for all the theme-based questions asked. If you’ve run multiple surveys, you’ll see a trend line comparing your results to previous surveys.
- eNPS: this shows your eNPS score. If you’ve run multiple surveys, you’ll see a trend line comparing your results to previous surveys.
- If your organisation has enabled a sector benchmark, you will also see here how your score compares to the sector average.
- Participation: this shows the number of employees who completed the survey.
Below that, you will also see the scores for each theme that was surveyed. If you click on one or more themes, the overview below will filter the results based on the selected themes.
Filters and exports
At the top of the dashboard, you can filter by team. When you click on a team, the results for the selected team(s) are displayed.
You can also view the results of previous surveys. At the top of the dashboard, you can choose which survey’s results you wish to view.
By default, your dashboard is set to ‘no comparison’. If you change this to ‘Comparison with organisation’, you will see how your scores compare with those of the organisation as a whole.
You can also export the results to an Excel file using the ‘Export’ button (your filters will be included in the export). The export shows all responses per question, which can be useful, for example,
- to view all written comments per question. This provides a clear overview, particularly when there are a large number of responses.
- to calculate the average eNPS score. This provides additional context.
Analysing results
You can analyse the results using the various views. You can display the results via the heatmap, by theme, by question, and by response. Below is an explanation of how to analyse the results for each view.
Heatmap & segments
Using the heatmap, you can view the results based on the various segments we offer. Depending on which segments your organisation has selected, you could choose the following segments:
- Teams: here you can see the results for the teams you have access to, based on the organisational structure.
- Positions: here you can see the results per position, based on the role employees have in the platform.
- Gender: here you can view results by gender (male/female/other), based on the indicated gender in Dialog (done by HR).
- Age: here you can view results by age group, based on an employee’s date of birth.
- Employment duration: here you can view results by years of employment, based on an employee’s start date.
If you click on any of the areas in the heatmap, a sidebar will open where you can view all the responses.
Per Question & AI Analysis
When you switch to the overview by question, you’ll see the scores for all the questions asked. This view is extremely valuable for seeing, on a question-by-question basis, how the scores were achieved. By clicking on the ‘Score’ heading, you can sort the questions from highest to lowest and from lowest to highest. This allows you to see immediately which questions scored highest and which scored lowest. This is extremely valuable when you start your analysis and want to create a shortlist of topics to focus on.
When you click on a question, a new screen opens where you can view the written explanation for that question. This gives you extra context on how the score was arrived at.
AI analysis
If your organisation has enabled the use of AI, you’ll see an AI icon next to questions where a written explanation has been provided. If you click on this, the AI will analyse all the written explanations provided for that question, allowing you to immediately gauge the sentiment surrounding it.
By theme
When you switch to the overview by theme, you’ll see the results organised by theme. You can expand the themes to view the scores by sub-theme, and even by question. This overview gives you a quick insight into which (sub)themes score highest, and which sub-themes offer the greatest potential for improvement.
Again, when you click on a theme or question, you’ll see all the written explanations.
By answer
Finally, you can also set the overview to display all answers. You will then see all the written explanations for the questions. You can also organise the overview so that you see all answers, including those without responses. You can respond anonymously to answers via the ‘Reply’ button (read more here about engaging in anonymous discussions). For example, on all questions that have received a low score.