You can find the results of your engagement surveys clicking on 'Organisation' in the top menu and then on 'Engagement' on the left. Here, you will find a dashboard where you can view the results for each survey. This article explains how to read the dashboard and analyse the results.
Interpreting scores
The scores in the dashboard range from 0 to 100 and can be interpreted as report card grades. For example, a score of 76 corresponds to a 7.6, and a 63 corresponds to a 6.3. Scores below 65 turn red. This does not mean they are insufficient but helps you quickly identify areas where the most improvement can be made.
The eNPS score is calculated differently and ranges from -100 to +100. A negative eNPS is shown red and a positive eNPS is shown green. In this article, you can read how the eNPS is calculated.
At the top of the dashboard, you will see key scores based on the teams selected in the teams filter. By default, all teams you have access to are selected.
- Engagement: Displays the average score of all theme-questions.
- eNPS: Shows the total eNPS score.
- Participation: Indicates the number of employees who completed the survey.
Below this overview, you will find the scores per theme that were assessed. Clicking on one or more themes filters the results accordingly.
Filters and exports
At the top of the dashboard, you can filter results based on teams. When you select a team, the results update to show data for the selected team(s).
You can also view results from previous surveys. At the top of the dashboard, select which survey results you want to view.
And you can also export the results to an Excel file, which will include any filters you have applied. In the export, you will see all answers per question, which can be valuable for:
- Reviewing all written comments per question – especially useful when dealing with a large number of responses, as it provides a clear overview.
- Calculating the average score for the eNPS – this adds extra context to your analysis.
Analysing results
You can analyse the results in depth using the various overviews. You can set the overview on the heatmap, per theme, per question, and per answer. Below we explain how to analyse the results per overview.
Results are always displayed anonymously. In this article you can read more about how Dialog ensures anonymity.
Heatmap & Segments
The heatmap allows you to display results based on various segments that your organisation has chosen. Possible segment options include:
- Teams: Results per team, based on the organisational structure.
- Functions: Results per job role, based on employee roles in the platform.
- Gender: Results per gender (male/female/other) as recorded in Dialog (possibly synced with your HR system).
- Age: Results by age category, based on employees’ birthdates.
- Employment duration: Results based on employment duration, calculated from employees' start dates.
When you click on one of the cells in the heatmap, a sidebar opens on the right-hand side where you can view the written comments related to a theme. This is of course extremely valuable, as it provides context on why employees have given a certain score. You also have the option to respond to comments using the 'Reply' button below an answer (read here more about engaging in anonymous conversations via Dialog).
Trends per team and theme
Additionally, at the top of this page, a trend line is shown for this specific team per theme. This allows you to see how the theme has scored in past surveys. This is visualized in a line chart. At the top right of the screen, you can select which surveys you would like to display.
On the Y-axis, the score is shown, and on the X-axis, the different surveys that have been selected. The coloured data points represent the scores per survey — hover your mouse over a point to see the exact value.
If the theme was not included in a particular survey or if the response rate was too low, this is displayed as a white dot.
At the top right, you can decide which surveys to show in the graph. At the bottom, a timeline is displayed that shows when the surveys were conducted within the organisation.
Per theme
When you switch to the per theme view, you will see results categorised by theme. You can expand each theme to view scores for sub-themes and even individual questions. This overview helps you to quickly identify the high and low scoring (sub)themes.
Clicking on a theme or question will display all written comments related to it.
Trends per theme
You will also see the themes in the trend line appear in this right-hand sidebar at the organisation level. This allows you to see how the theme has scored in previous surveys. This is visualised in a line graph.
On the Y-axis, the score is shown, and on the X-axis, the various selected surveys. The coloured data points indicate the score per survey — hover your mouse over a point to see the exact value.
When the theme was not included in a particular survey, this is shown as a white dot.
At the top right, you can choose which surveys to show in the chart. At the bottom, you’ll see a timeline that shows when the surveys were conducted within the organisation.
Per question
In the per question view, you see scores for all individual questions. This is useful for a detailed breakdown, allowing you to analyse how each specific question was rated.
Clicking on the 'Score' column lets you sort questions from highest to lowest and vice versa. This helps you create a top list of topics to work on first.
Clicking on a question opens a sidebar where you can review the written feedback related to that question. This provides additional context to the scores.
Trends per question
At the top of this screen, you’ll see a trend line showing how a specific question scored across multiple surveys. If the question was included in several surveys, the results are combined in the line chart.
On the Y-axis, the score is shown, and on the X-axis, the various selected surveys. The coloured data points indicate the score per survey — hover your mouse over a point to see the exact value.
When a question was not included in a specific survey, this is shown as a white dot.
At the top right, you can choose which surveys to show in the chart. At the bottom, you’ll see a timeline that shows when the surveys were conducted within the organisation.
Per answer
Lastly, you view all written responses in the per answer view. You can choose to see all responses, including those without written comments. And you can reply anonymously to answers using the 'Reply' button.